Customer Service

Customer Service Hours

Our customer service is open from 9 a.m. to 5 p.m. Pacific Time, Monday through Friday. You can contact us via either email or telephone.

Toll Free: (877) 581-8101 (US)
Main Tel: (760) 726-3355
Email: Customer Service Department

Your Account and Orders

You can review/change your account information, view your order history, check status and track your orders simply by signing in to your account. You can sign in from anywhere on the site simply by using the sign in link in the top menu, or by clicking here.

Please note: For security reasons we can only change orders or send account information to the Email address listed in your account.

Gift Certificates & Vouchers

Have a question about using or sending a gift certificate? Click here for the answers.

Shipping Methods and Policies

We ship via the US Postal Service (USPS) and United Parcel Service (UPS), both of whom provide excellent service for a very reasonable cost. For complete details on our shipping methods, charges and policies, please click here.

Returns and Exchanges

Returns and exchanges are no problem. For complete details on our policies and how to return or exchange an item, please click here.

Not Receiving Replies to your Emails?

If you purchased via our online shop or used one of our forms to contact us, but have not received a reply, your email program or ISP may be blocking email from ahmercantile.com in error. If you are using email filtering or "anti-spam" software, please check the settings in your email program and relax or remove the filter setting that is blocking mail from us. Once you have made the change, please contact us again with your question.

Have a general question?

Please use our Contact Form to email us.